Terms of Service at DNCLOUD

DNCLOUD Joint Stock Company (hereinafter referred to as “DNCLOUD”, “we” as the case may be) would like to address you (“You”, “User”, “Customer” or “Registrant”) means the individual or legal entity that joins us to use the service) terms of service agreement. Customers using DNCLOUD’s services mean that they accept the clear terms of agreement in this document (Terms of Service) and separate terms of use for each service.

Terms of Service (TOS)

Customer Responsibilities

  1. Customers are responsible for all data when using server infrastructure rental services at DNCLOUD before the law when there is a dispute or lawsuit.
  2. Customers are responsible for preserving and maintaining the website, source code,… DNCLOUD is not responsible if you mistakenly delete, lose data,… due to the customer’s lax management.
  3. Customers are responsible for providing accurate account registration information at DNCLOUD such as Full Name, address, phone number, email,…

Denial of service

  1. Using a SPAM mail server or sending bulk mail affects the reputation of DNCLOUD’s IP range
  2. Hosting and spreading malicious code, damaging the system such as botnet, DDoS, Malware, Virus, Phising, … affecting DNCLOUD server
  3. Abuse of server resources Ram, CPU,…  affects users in DNCLOUD server
  4. Hosting multiple files over 150MB, as a download store or file archive of any kind is strictly prohibited.

Responsibilities of DNCLOUD

  1. Provide correct technical information to customers purchasing services at DNCLOUD
  2. Support customers throughout the process of using the service
  3. Make sure the server is stable
  4. Notify customers when service maintenance or service change

Copyright infringement

The Digital Millennium Copyright Act (“DMCA”) sets forth laws regarding the use of copyrighted material on the Internet. All DNCLOUD customers are subject to the requirements of the DMCA. Individuals or organizations submitting a DNCLOUD customer copyright infringement notice (under the DMCA) to DNCLOUD must follow the procedures below. Customers who are the subject of a DMCA notice who meet the criteria below may have their accounts terminated at DNCLOUD’s sole discretion.

DMCA piracy notice requirements:

Send email notifications to:


Or send a slip to our Abuse department Here

The DMCA includes very specific guidelines about what claims are required for proper notice of infringement. Copyright owners can obtain a copy of the DMCA, including these guidelines, by visiting the US Copyright Office website at http://www.copyright.gov/title17/92chap5.html #512.

DNCLOUD is not required to respond to notices that do not meet the requirements of the DMCA. Copyright owners should be aware that there are significant penalties for false statements and that DNCLOUD will actively refer claimants using the DMCA for inappropriate purposes to relevant law enforcement agencies. mandarin.

In the event that DNCLOUD is required to remove or disable access to material on your website that is allegedly infringing on someone else’s copyright under the DMCA, you acknowledge and agree that DNCLOUD may do so by disable access to your entire website or terminate your account.


Without waiving any of its other rights under this Agreement, DNCLOUD provides its Customers with a 7-day money-back guarantee on fees for hosting the services. If for any reason you cancel your account within seven (7) days of DNCLOUD sending your welcome email including your account information or the date you placed your order with us, whichever whichever comes first. DNCLOUD will refund your money no questions asked; provided, however, that you have never received a refund under the 7-Day Guarantee before. If you have previously received a refund under the 7-Day Guarantee, your account will be cancelled, but no funds will be refunded to you.
Changes to your service, including but not limited to adding new services, removing services, or changing the type of hosting plan that you do NOT make
you are eligible for an additional 7 Day Guarantee. 7-day guarantee applies to your first web hosting order from DNCLOUD and
does not apply to any changes to your service at any time.
Our refund policy does not apply to any additional items or services, this includes, but is not limited to, Domain Name Registration, Domain Name Reservation services, machine reservation servers, virtual private servers, and excess fees.

Cancel the service

Customers may voluntarily cancel their account at any time, for any reason or for no reason, by requesting account cancellation from your members area at my.dncloud.net> Services > My Services > Products/Services > View Details > Manage Actions > Cancellation Request. DNCLOUD requires a notice of cancellation five (5) days prior to the anniversary payment date for the discontinuance or downgrade of monthly services. Failure to provide the required five (5) days will result in a full billable monthly cycle prior to cancellation. All dues must be paid in full before we cancel the customer’s account. Customer understands and agrees that DNCLOUD does not provide a prorated rating or any other form of refund upon cancellation. All fees paid by the Customer are non-refundable, unless otherwise stated under our any 30-day money-back guarantee.
All cancellation requests must be made directly via www.my.dncloud.net. Cancellation requests are not accepted by email, postal mail, by phone or via the help desk. If a customer cancels a recurring order by contacting any 3rd party, we will consider that as the required account cancellation. In such cases, DNCLOUD reserves the right to terminate a customer account with immediate effect without prior notice.

  • DNCLOUD reserves the right to suspend service if you:
    1. Payment is overdue 1 day from the service expiration date. Within 7 days if you have not paid, we will suspend your account.
    2. DNCLOUD reserves the right to remove the service after 7 days of unpaid bill
    3. The service violates the usage policy of the respective service.
    4. There is a dispute, a lawsuit, or a legal examination
FLASH DEAL giảm giá 50% tất cả các gói Hosting và ưu đãi gia hạn Xem Ngay